META has introduced a community chat system to help users connect with their real-time community on Messenger and Facebook.
The company said that through the community chat system it has helped more than a billion people connect with loved ones in a trusted space on Messenger, stressing that it knows people want to engage in real time with larger communities on common interests.
Meta CEO Mark Zuckerberg announced this weekend that the company will begin testing the ability for people to start community chats on Messenger in the coming weeks, allowing people to create a Facebook group, start chats and audio channels and invite other people. to join their new group in the app.
Zuckerberg said Meta will also expand community chats to even more Facebook groups.
Speaking on the importance of community chats, the Facebook boss said community chats allow people to connect more deeply with real-time communities around topics that matter to them in multiple formats, including text, audio and video.
He said the experience seamlessly combines Messenger and Facebook groups to allow users to connect when, where and how they want.
According to him, admins can now start a conversation on a topic and get instant responses instead of waiting for people to comment on a post. “And, rather than going through multiple topics in a single Messenger group chat, the person creating the community chat can organize chats into categories so group members can easily find what interests them most. For example, the A group of fans of a band might have a “Breaking News” category with dedicated chats for new album releases, tour dates, and band activities.
On how it works, Meta explained that admins can choose from several options to help their communities connect. “They can start a chat for group members around a specific topic, an event chat for a hangout or meetup, a read-only broadcast chat for admins to announce updates globally group and an admin-only chat to collaborate with admins and moderators. Admins can also create audio channels so group members can share live feedback or receive real-time assistance.
“Participants also have the option to turn on video once they’re in the audio channel. For example, the administrator of a Facebook group for chemistry students can create audio channels for study groups during finals season, and participants can turn on video for live tutoring. Community chats are only available to members of a group. To learn more about using Community Chats, see the Facebook Community Blog.
Additionally, Meta said that given the more public nature of community chats, it has developed a suite of robust tools to help administrators easily manage chat and audio experiences. This includes moderation features such as blocking, disabling, or suspending group members and deleting members or posts, as well as administrative assistance, which allows administrators to set custom criteria that will automatically suspend users. , will delete flagged posts and stop posts by ineligible authors or containing violating content from being sent.
He pointed out that members of community chats can also report messages to group admins or Meta, block users, or leave a chat at any time.
“We are committed to creating messaging experiences that help people connect with their communities, friends and families. As Community Chats are rolled out to more people and groups around the world, we will continue to explore new features and capabilities to make it easier to connect with each other.” he declared.